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Account Manager
Chicago, IL

WHO WE ARE:  

SwipeSense is a healthcare technology company, our mission is to eliminate Hospital Acquired Infections, a leading cause of death in the United States. We design and market the only comprehensive hand-hygiene compliance monitoring solution which combines sensor networks with wearable technologies to provide a complete, long-term and cost-effective solution for healthcare institutions.

SwipeSense is a high-growth venture backed company headquartered in Chicago, IL

WHO WE NEED:  

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our healthcare customers. At SwipeSense, we build products that help save lives, and in turn you should be excited to imagine and integrate best-practices for optimizing outcomes both for our customers and the patients they serve. We have a small, tight-knit team and are looking for members who are wholly devoted to fostering cooperation, learning and coordination between product adoption and customer experience functions. You should get really excited about building new relationships, processes and tools.

PRIMARY ROLE:

Account managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.  Account managers will stay with customers post-implementation and further develop and enhance those relationships.

KEY RESPONSIBILITIES:

  • Build and maintain strong, long-lasting customer relationships; Develop a trusted advisor relationship with accounts and key customer stakeholders.

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives by coordinating with internal Installation and Sales teams.

  • Develop and coordinate timelines with accounts and resources to ensure project timelines and customer expectations are consistently being met.

  • Post-implementation account management of customers, working with them to implement SwipeStar or other utilization and performance driven programs or solutions.

  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

  • Forecast and track key account metrics.

  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

  • Assist with high severity requests or issue escalations as needed.


QUALIFICATIONS:

  • Proven account management or other relevant experience

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

  • Experience in delivering customer-focused solutions based on their needs

  • Proven ability to manage multiple projects at a time while paying strict attention to detail

  • Excellent listening, negotiation and virtual presentation skills

  • Excellent verbal and written communications skills

  • BA/BS degree or equivalent

  • Clinical, Public Health, Health Administration experience or equivalent preferred

  • Ability to travel up to 30% of the time

Please note: position is full-time, at our Chicago headquarters. Must be local or willing to relocate. M/F/D/V
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